Boy I Tell Ya...

You just don't find good ol' fashioned ignorance like this anymore!

Me: I just need to see your ID and method of payment please.
Guest: There you go again with that. You know if you guys keep asking me that, I'm gonna have to find somewhere else to stay. (I give a polite chuckle) I'm serious. Asking for ID and credit cards leads to identity theft.
Me: Well I guess you're gonna have to find someplace else to stay because that's corporate policy.
Guest: Well is there a comment card I can fill out? Management really needs to do something about that.
Me: The comment card is in your room, but honestly filling it out will do no good. It is a corporate policy to verify identification with credit cards.
Guest: You know, the Nazis had a policy of exterminating Jews but that doesn't make it right.
Me: I'm not sure how you can compare the two. Our policy is to help PREVENT identity theft by verifying that the person in front of me and the name and picture on the ID matches the information on the credit card. I've had many guests actually thank me for asking  for their ID because identity theft has happened to them before. Which may be the same reason why many people write "See ID" on the back of their credit cards. I know it would give me a sense of security to have someone verify my information.
Guest: I'll have to give it you, you sure do know how to argue a point well.

Sorry. Normally I'm not so combative with my guests. Usually a guest would say something like that and it rolls off my shoulders like- Yeah, Whateva- but he caught me on the wrong day. And even though I told him that, you can visually TELL that it was like talking to a brick wall. Case in point: The next day I came into work, I saw the comment card. "Drop so-called need to verify photo identity at check-in. Leads to identity theft." For his last name to be Wright, he sho is WRONG!